Please contact support@techozone.com.au with your order number to return an item.

 

For purchases made at techozone, we exchange, or issue credit, for up to 14 days with valid proof of purchase. The items must be in their original, unopened, undamaged packaging and resalable condition. Your item must be accompanied with proof of purchase.

We recommend and advise when sending your return parcel that you use a postal tracking service to ensure safe delivery. We are not responsible for any loss or damage to parcels returned to us or for any return postage charges incurred.

After we receive your item, our team will inspect it and notify you that we have received your returned item. If your return is approved, the funds will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

 

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Where an item is damaged through misuse, accident or abnormal use, techozone will not provide a refund, exchange or repair.

 

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

 

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